SOGETI UK BLOG

For today’s businesses, being increasingly focused on the mobile and digital customer experience is no longer up for debate – mobile devices and applications are at the heart of everything we do both at work, and in our personal lives.

As users we are ruthless when it comes to quality, usability and performance.  Our requirements for excellence when using mobile devices are very high – higher in fact than when using a desktop – we want to be able to find what we’re looking for at the click of a button and aren’t prepared to wait for things to load, or to make our way through a maze of menus. So delivering a seamless and enjoyable customer experience across both internal and external mobile applications is becoming more and more important for any organisation.

It’s therefore no surprise that, according to our latest World Quality Report, the Testing of those mobile applications has increased in importance over the last 1-2 years, and is now recognised as a specialised and skilled QA key discipline within its own right (and, of course, with its own issues!)

According to another recent study of over 1,600 mobile professionals, the availability of specific Mobile Testing tools is the greatest challenge facing QA organisations today, followed closely by time limitations, access to devices, detailed methods and hiring Mobile Testing experts. If this sounds familiar you are not alone!

47% of those surveyed in the same study said that their main area of concern when testing mobile apps and websites was functional testing, including build authentication, regression and new features. Whilst still important, performance, usability and load appeared further down the list respectively. In order to complete their functional testing, respondents said that easy access to a variety of device models was a top priority, with 58% claiming fairly that they prefer to test on real devices to ensure higher accuracy of results.

These new concerns and priorities have undoubtedly created a recent and pressing need for significant investment in tools, devices, environments and resources, as businesses strive to effectively address consumers’ quality demands.

However, with mobile development still the minority in the larger application development and testing picture, and often coming in the form of ad-hoc requirements, Sogeti knows that many organisations find investment difficult to justify and are still lacking in their Mobile Testing capabilities.

Luckily, help to overcome this challenge is at hand in the form of engaging with an experienced external Testing provider like Sogeti.

By choosing this option, the business gains on-demand access to the wide variety of regularly refreshed mobile devices, browsers, tools, frameworks, harnesses and skilled testing resources that it needs, only when it needs them – so there’s no shelf ware and no peaks and troughs to deal with.

Clients interested in engaging with Sogeti are able to visit our London-based web and mobile lab, Sogeti Studio, and see their applications being testing in practice – like using a recording studio.  Fixed prices for set work packages mean that short deadlines and scalability are no issue, and we will deliver on your requests without breaking the bank!

In addition to Mobile Testing, Sogeti can also help with your Mobile Strategy, Application Development, Security and application/ device management.

To find out more about services and how they can benefit your business, please visit: http://uk.sogeti.com/Our-Services/Mobile-Services/

In addition, we will be hosting a webinar on 25th June. During the 30minute webinar we will explore:

–          How to overcome some of the most common web & mobile testing challenges

–          How you can uncover performance issues before they affect your customers and your business

–          Processes & methods that will help you to meet end-user expectations and keep your web and mobile testing costs down

Click here for more information and to register.

 

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Posted in: Apps, DevOps, Digital, functional testing, Innovation, mobile applications, mobile testing, Mobility, non-functional testing, Omnichannel, Performance testing, Quality Assurance, Security, Sogeti events, Sogeti Studio, User Experience, Webinars, World Quality Report      
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To the testing community and anyone in IT who has experienced issues first hand, Software Testing is of course the best possible use of an organisation’s IT budget. In fact 91% of IT departments say it is one of their most important tasks (PAC). But how do we convince others in the business that this is the case?

We understand that it can be hard to build a business case around investing in Testing and Quality Assurance as some of the key benefits it brings – such as increases in productivity and upholding the reputation of the company – can be difficult to quantify. And we’re very aware that a clear ROI and short, fixed payback period are often two very key deciders in where money should go, especially when an organisation has tight budgets.

Let’s look at the easy stuff first – the advantages of Testing which anyone can understand, whatever their position in the organisation or part in the procurement decision.

Testing saves reduces time-to-market. Whilst it might appear at first that adding additional resources and tasks into the development lifecycle will increase the amount of time it takes to get things done, this is rarely the case.  All organisations are under increasing pressure to release new products quickly, to even be able to keep up with their competition, and testing can reduce the time it takes to get these new products to market by up to 15%. Such a time-saving could be a key differentiator in a company getting ahead of their competition, particularly in fast-paced industries like the technology sector.

Successful testing methods particularly outsourced and Agile, help speed up this time-to-market by ensuring quality – meaning software and systems are less likely to have to go back to the drawing board due to errors – and making certain that requirements are met. Tools and Processes become more efficient through automation.

Testing improves quality. Good testing can reduce the chances of things going wrong by finding errors before it’s too late, and ensures the application works as expected.

The costs associated with software failure are huge. For example a faulty software upgrade by RBS in 2012 left hundreds of thousands of customers unable to transfer money or withdraw funds from their accounts. Moreover in 1992, due to a lack of integration, performance and load testing, the London Ambulance Service’s attempt to move to a computerised system completely failed – costing not only millions of pounds, but also sadly, many lives.

Sogeti’s Managed Testing Service has proven detection rates of 97%, meaning high severity issues such as those causing the failures above are unlikely. Issues can be traced prior to a project going live, or having had vast sums of money being spent on it. Testing and Quality Assurance also ensures that end-users have a good experience using the software.

Testing saves money. Simple. As in the projects above, it isn’t uncommon for software projects to be extremely costly. Reducing time taken on the project, and ensuring defects are spotted early on (or even at all) saves the organisation money.

The cost of fixing an application in production, or after it has been released is roughly four times the cost of fixing it during testing, and although upfront costs can seem daunting for businesses with tight budgets, it is always more cost-effective to invest in testing right from the start, rather than paying to fix it later!

In fact, Sogeti’s testing services can help to reduce the cost of testing by up to 25% in the first year, and it is easy to calculate an accurate picture of the anticipated short and long term ROI for any testing project – whether long term and strategic, or more immediate and pragmatic.

And now on to a less accountable benefit –one which has unknown quantities, but which can really mean make or break for a business:

The reputation of the company

In this day and age, reputation and branding is everything. How customers perceive the organisation directly affects their views on the company’s products, and therefore their likeliness of using those products.

Blackberry saw customers moving away from their handsets following a week-long service outage in 2011, and similar issues in 2012 and again this year. For a company whose strapline says its products are ‘built to keep you moving’, a week long outage is disastrous. Thorough testing aids in safeguarding reputation by ensuring high quality software which works. It shouldn’t matter how many people use the system or application, or what they do with it – the functionality should be there to support what the end-user needs to do.

Hopefully this should have given you some pointers to take away and build a case for testing within your organisation.

To find out how Sogeti can help in all of the areas above, please take a look at our services.

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Posted in: Managed Testing, MTS, Outsourced testing, Requirements, SDLC, Software testing      
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Want to know more about a specific area of software testing? Or keen to learn more about collaboration or transformation? We’ve been publishing our very own industry and technology reports, white papers and books for many years now and collectively they should quench anyone’s thirst for specialist knowledge!

A top resource for IT professionals at every level
Our collection of books is a superb resource for both test and IT professionals at every level. Responding to the demands of our clients and the industry as a whole, we have created more than a dozen top class technical business publications, designed to help you deliver on your business priorities.

Experienced authors and high profile thought leadership partners
Our expert consultants have many decades’ worth of practical hands-on experience between them, gained by working with organisations across a huge variety of industries and with a range of technologies. Some of our books have also been co-authored with our high profile partners like IBM and Microsoft.

Our recent publications include…

  • The Connected Workforce – insights into effective strategies for digital transformation, including a roadmap showing how to get there
  • The PointZERO vision – a full lifecycle approach to reducing and eliminating defects at source
  • The App Effect – tracing the effects of the mobile web revolution and exploring the need to become a ‘social business’

Explore our books now
You can access the fruit of our labour in multiple languages and buy our books online as well as from specialist bookstores right around the globe, with a choice of eBooks and hardcover print versions.

Click through to our publications section on our website or go directly to our bookstore.

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Posted in: IBM, Microsoft, Point Zero, Shift Left, Software testing, Sogeti books, Testing and innovation, Transformation, Uncategorized      
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